If you have received a "battery fail" signal from our Monitoring Centre, you need to take note of the following important information:
• This signal suggests that when your alarm system conducted a test on the backup battery, the results fell outside the normal specification and indicates that replacement is necessary.
• Our Technical Department has been notified of the situation and will be calling you to offer technical assistance.
• Should you require immediate service, please feel free to contact the Technical Department on 011 678 1972 at any time, we have a 24/7 technical service. Alternatively, email: firstname.lastname@example.org
How do I test my backup battery?
You can test your backup battery by following the steps listed below:
Step One - Unplug the alarm system from the electrical supply.
Step Two - Wait one hour and then contact the Monitoring Centre to test your alarm system by turning it on and activating the siren.
Step Three - Repeat step two after two, three and four hours. If the alarm system is still fully functional after four hours, the test suggests that the battery is still able to hold its charge. If it fails at any stage during the test cycle the battery should be replaced.
Can I replace the battery myself?
Replacing the battery in your alarm system is reasonably simple. For those of you who are able to do so, we have a stock of batteries at our offices should it need to be replaced. When replacing the battery, please make sure that the battery leads are connected correctly, failing which the alarm system may be severely damaged.